ASK CHARLIE - Frequently Asked Questions

The Environmentally Friendly Food Waste Disposers

Which Horse Power should I get?

An average sized family of 4 that does an average amount of cooking can feel comfortable getting a 3/4 HP unit. The 3/4 HP units have 2700 RPMs. The 1 HP unit has 2800 RPMs giving it more power and motor speed.

As you move up in size, you get longer warranties. The 1 HP carries with it a lifetime warranty along with a lifetime corrosion warranty. The 3/4 HP unit has a 10 year warranty and a lifetime corrosion warranty.

The manufacturer recommends the following:

  • Single or couple who frequently eat out: Model 9920
  • Couple...Or Couple with 1 or 2 small children: Model 9930.
  • Family of four or more with older children: Model 9950
  • Large family or one that entertains often, gourmet cook, etc: Model 9980

    What kind of motors do you use?

    Our torque motors liquify waste and automatically gets to its speed. An induction motor is slower and has to work its way up to speed. We only use torque motors.

    Are your units continuous feed or batch feed?

    Waste King makes both types but we stock continuous feed which is far more popular than the batch feed. We can special order batch feed units which generally take 2-3 business days for us to receive.

    Continous feed units carry longer warranties than the batch feed units which have a limit of 10 years on their warranties.

    Batch feed disposers function like continuous feed disposers, except, to switch them on, you place a special stopper in the disposer opening and turn it. The stopper activates a switch that then turns on the disposer.

    How do I eliminate foul odors and what do your recommend for keeping my disposal clean and fresh smelling?

    Foul odors can occur from a buildup of food debris within the disposer. Try these steps to eliminate odors:

    Run ice cubes and orange or lemon rinds through the disposer for about 30 seconds. While the disposer is still running, pour a small amount of liquid dish detergent into it. Rinse any remaining debris away by running cold water for about 30 seconds.

    Another solution is to clean the disposer by having it grind up a few cups of ice and some table salt. This helps to cut the grease and slime off the sides of the disposer. Then flush it out with cold water followed by half of a lemon or lime to deodorize.

    At our household we use a Septic Tank. Can we use a food waste disposer?

    The answer is definitely YES. A properly sized septic tank can easily accommodate the use of a disposer. Septic systems designed to accommodate a dishwasher or clothes washer can also accommodate a disposer. On a daily basis, and on average, a household food waste disposer uses an amount of water equal to one flush of a toilet.

    Do you carry replacement parts?

    Yes, we carry replacement parts for both residential and commercial models. Please let us know your Model #, Serial # and on residential units, your mounting system.

    For Residential Units, we will need the following 3 pieces of information from you: (1) the Model Number, (2) the Serial Number and (3) your mounting system. The Serial Number can be found on the side of your unit. Also, we will need to know your mounting system. If your sink flange is stainless stell all the way down, it is a 3 Bolt mount. If your sink flange is a stainless cap with black plastic all the way down, then it is a Quick Mount.

    For Commercial Units, please let us know your Model Number and your Serial Number.

    If you know the part # that you require, let us know that as well. Use the "Contact Us" form on the navigation bar to your left, in the green border, third from the bottom, or Click Here!

    What about the environment? Is a disposer harmful in any way?

    Just the opposite, in fact. Decades of independent international research has shown that using a disposer is the safest, easiest and most environmentally responsible way to dispose of biodegradable food waste. Disposers significantly help reduce landfills and, in fact, disposer food waste has been recycled to form fertilizer in some parts of the country.

    What items should be kept out of any disposer?

    Hands, fingers, clam or oyster shells, drain cleaner, glass, china, plastic, large whole bones, metal, bottle caps, tin cans, aluminum foil, whole corn husks.

    Please tell me more about your In-Home Service Warranty?

    Our In-Home Service warranties cover all replacement parts and repair labor to correct defects in material and workmanship for the full term of the warranty from the date of purchase. If service is requested during the warranty period we will replace or repair the disposer in the customer's home at no charge. This kind of warranty demonstrates our commitment to quality.

    Should I lubricate my motor?

    Do not attempt to lubricate your disposer! The motor is permanently lubricated. The disposer is self cleaning and scours its internal parts with each use.

    Never put lye or chemical drain cleaners into the disposer, as they cause serious corrosion of metal parts. If used, resulting damage can be easily detected and all warranties are void. Mineral deposits from your water can form on the stainless steel turntable, giving the appearance of rust. Do not be alarmed. The stainless steel turntables used will not corrode.

    Do your garbage disposers ship with everything necessary to replace another brand disposer? Are all the parts that hook them to the sink included?

    Everything (except putty) is included to mount these disposers onto your current sink. As far as these disposers fitting up "exactly" to the same dimensions of your old disposer, that is nearly impossible to determine. Just like cars that change models and aren't always the exact same size/dimensions as the previous year, disposers models do vary somewhat from year to year and we can not "guarantee" that the new one will fit "exactly" in the same place as the old unit (even if it is the same model number and from the same manufacturer). Generally just a few parts at most are needed to make the change over.

    Important Safety Instructions

    INFORMATION PERTAINING TO RISK OF FIRE, ELECTRIC SHOCK OR INJURY. PLEASE SAVE THESE INSTRUCTIONS.


    1. Read all instructions before using the appliance.
    2. To reduce the risk of injury, close supervision is necessary when an appliance is used near children.
    3. Do not put fingers or hands into a waste disposer.
    4. Turn power switch to the off position before attempting to clear a jam or remove an object from the disposer.
    5. When attempting to loosen a jam in the disposer, use a long wooden broom handle.
    6. When attempting to remove objects from the disposer, use long-handled tongs or pliers.
    7. To reduce the risk of injury by materials that may be expelled by a waste disposer, do not put the following into a disposer: clam or oyster shells, drain cleaner, glass, china, plastic, large whole bones, metal, such as bottle caps, tin cans or aluminum foil, whole corn husks.
    8. When not operating the disposer, leave the stopper in place to reduce the risk of objects falling into the disposer.
    9. For proper grounding instructions see the ELECTRICAL CONNECTION portion of this manual.

    If you are not familiar with electrical power and procedures call a qualified electrician.

    For Waste Disposers EQUIPPED with a GROUNDED PLUG-IN POWER CORD.

    GROUNDING INSTRUCTIONS: This appliance must be grounded. In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

    DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the appliance is properly grounded. Do not modify the plug provided with the appliance if it will not fit the outlet, have a proper outlet installed by a qualified electrician. If you are installing a grounded power cord, see your power cord kit for instructions.

    For Waste Disposers NOT EQUIPPED with a GROUNDED PLUG-IN POWER CORD.

    GROUNDING INSTRUCTIONS. This appliance must be grounded. In the event of malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. The power cord (to be installed) must have an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

    DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the appliance is properly grounded.

    NOTE: Disconnect electric power to disposer circuit before installation. Turn the circuit breaker to the OFF position or remove the fuse.

    A. Connect disposer to 110-120 Volt, 60 Hz AC current only.

    B. If plug-in cord is used, use a three prong plug (see 4A). Ground wire should be attached to the ground screw in the bottom of the end bell (see 4C).

    C. Use a cable clamp strain relief connector where power cord enters the disposer (see 4B).

    For Waste Disposers NOT EQUIPPED with a GROUNDED PLUG-IN POWER CORD.

    If you are wiring your disposer directly into the house current:

    GROUNDING INSTRUCTIONS

    This appliance must be connected to a grounded, metal, permanent wiring system; or an equipment-grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the appliance.

    A. If you use BX cable: Install cable connector in hole. Connect white wire to white lead of disposer. Connect black. Connect bare ground. If BX cable is not used, provide a separate ground wire to nearest cold water metal pipe or other suitable ground, using screw in bottom end bell for the ground wire (see 4C).

    B. If your power supply does not include a ground wire, you must provide one unless metal cable is used. Attach a copper wire securely to disposer ground screw and attach other end of wire to a metal cold water pipe. Use only UL approved ground clamp. If plastic pipe is used in your home, a qualified electrician should install a proper ground.

    Easy Mount Installation Guide - Step 5

    ATTACHING THE DISCHARGE ELBOW

    A. Connect waste elbow to the disposer (see 5A), proceed to step 6 and then connect bottom of the elbow by tightening the slip nut (see 5B). B. Make sure all plumbing connections are tight and in accordance with all plumbing codes and ordinances. Run water and check for leaks.

    A. Line up disposer under mounting assembly. Guide hopper projections into mount ring slots. Turn mount ring about 1/4” to right so that disposer is temporarily supported (see 6A).

    B. Turn mount ring and disposer until disposer elbow lines up with trap (see 6B).

    C. Turn mount ring to the right (counter-clockwise) until it locks up tight. Tap the mount ring ears with a hammer until the lock position is achieved. Hopper projections must be to extreme left of mounting slots (see 6C).

    D. If mount ring is hard to turn, you may add a small amount of petroleum jelly or liquid soap to hopper projections. Run water and check for leaks.

    Loud Noises - (Other than those during grinding of small bones and fruit pits): These are usually caused by accidental entry of a spoon, bottle cap or other foreign object. To correct this, turn off disposer and water. After disposer has stopped, remove object with long handled tongs.

    Not Starting - Unplug power cord or turn either the wall switch or breaker box switch to “OFF” position, depending on your model and wiring configuration. Check to see if turntable will rotate freely using a wooden broom handle. If turntable rotates freely check re-set button to see if it has been tripped. Re-set button is red and located opposite of discharge elbow, near the bottom (see 8A). Push button in until it clicks and remains depressed. If re-set button has not been tripped, check for shorted or broken wire connecting to disposer. Check electrical power switch, fuse box or circuit breaker. If wiring and electrical components are intact, the unit may have internal problems that require service or replacement.

    Not Rotating Freely - Turn off power, then check for any foreign object lodged between the turntable and grind ring. Dislodge object by rotating table with wooden broom handle and remove object. (see 8B) If no foreign object is present, there may be internal problems.

    Leaking - If the unit leaks at the top, it may be due to: Improper seating of sink flange (putty or tightening). Mount ring not tightened properly. Defective or improperly installed Hush Cushion®. If unit leaks at the waste elbow, leak may be due to improper tightening of elbow flange screws.



  • Click to enlargeReturn to Waste King Main Page


    Copyright © 1999-2011 All Rights Reserved
    Legal Information about this website